How at Galagents do we back your Galapagos Cruise sales up?

Nowadays, when people can organize their trips using online resources, as travel companies, we need to invest more in getting potential clients. For example, by investing in ads on social media, SEO, or by using influencers to improve the awareness of our company and the destinations we manage. Thus, we cannot afford the risk of losing a sale because our service partners don’t give us a quick and accurate response.

In Galagents, as a cruise operator and owner of a fleet in the Galapagos Islands, we understand you, our global partner.

We recognize that we have failed in the past to answer quickly to our clients. However, we know you are making a great effort to commercialize the Galapagos cruise experiences among your clientele. We’re grateful that you promote our Galapagos Cruise fleet among your travelers that want to visit the Galapagos Islands. Therefore, we have invested much time and resources to become a reliable cruise partner in Ecuador by smoothing the reservation, blocking, and query processes.

The first step we took was developing our reservation system. In that way, we have minimized errors when managing sales. After that, we offer an online availability system. Hence, anyone who wanted to check the availability of any boat in our fleet could verify the available dates, itineraries, and available spaces onboard.

Thanks to that, you could know the dates and cruise journeys they could offer your travelers. Yet, you still wanted to check with our sales agents to ensure availability and block the spaces until you could negotiate and close the sale of the Galapagos Cruises with your passengers.

Then, you shift your needs to get a quick response from us, either by phone or email. Nonetheless, the time gap between us makes it challenging to encompass us to the flow of your needs. We know that no matter how quickly we answer you, responses could reach you a bit delayed.

Download this image here

Have you lost a sale because your local tour operator, hotel, or cruise company didn’t answer you on time? It’s frustrating, isn’t it? That’s the reason why we decided to have an online chat available.

In today’s world overloaded by chatbots, we decided to have a chat attended by a team of three travel experts. That way, they can hear and assess your queries as quickly as possible, no matter where you are.

It took time to spread the word among all our B2B partners. Also, to get their confidence about the information Joha, Gaby, or Doris can give them. Yet, our 24 hours, 7 days online chat is now getting more fans. We have asked many questions, such as:

• What are the main differences between our boats in terms of facilities?
• Which cruise journey is better for birdwatchers?
• Questions about specific sales or even travelers’ updates when traveling with us.

Now, as a video game that unlocks new worlds, we have developed the option of blocking spaces online in any of our yachts. That’s a good improvement between us and you, our B2B clients. Moreover, because we don’t sell FITs, holding spaces in a few clicks is available to registered B2B partners.

When you get confirmation from our blocking system about your holding spaces, a direct communication channel is open between you, our client, and our travel advisor. We will contact you as soon as possible to assist them in the confirmation process.

During weekdays the blocking option holds the spaces for 24 hours, but during the weekend, the rooms are held until the following Monday. Hence, you can arrange everything with your clients and close the sale.

Do you want to know more about Galagents’ online blocking system? Then, we recommend you watch this short video.