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FAQ

DIVING FAQ

Our fleet offers different types of accommodation depending on our availability, starting from matrimonial, single (With supplement), twin and triple (Except M/C Alya).
You can check the type of accommodation for each ship here:

M/C Alya: alyaonboard.com
M/C Galaxy Sirius siriusonboard.com
M/C Ecogalaxy: ecogalaxyonboard.com
M/Y Galaxy: galaxyonboard.com
M/Y Bonita: bonitaonboard.com

Galapagos is a wonderful place for all group ages; however, we consider a good age for children from 6 years old, so at this age children can enjoy a good experience and have unmemorable memories on board.

We do not offer a babysitting service and you might consider that, according to our itineraries and activities to do.

All our vessels comply with the Galapagos National Park security standards and certifications to sail the archipelago, including an individual emergency plan on each ship.

Once the guests embark the ships, the captain and crew members will share the emergency plan, along with a satellite phone to contact authorities in case of a major event.

Includes:

• Airport assistance from Quito or Guayaquil in order to help travelers with logistic manners.
  • Once they arrive at Galapagos and after passing customs they will see the National Park Guide with the yachts´ name banner ready to take them to the shuttle towards the first activity depending on their itinerary.
• Transfers in Galapagos (Once guests arrive at Baltra airport our tour guide will be waiting in order to take them to the boat)
• Accommodation in double cabin
  • Biodegradable amenities: shampoo, conditioner & soap
  • Lock box (except M/Y Bonita)
  • Hair dryer (except M/Y Bonita)
  • Outlets: 110v/220v
• We guarantee the same gender for cabins willing to share
• All meals during the cruise
• Naturalist Bilingual Guide (English)
  • If you need a special guide like bird watching/photographer or someone who speaks in another language, ask our prices and availability. Service for charters and FITs.
• All visits & excursions according to the itinerary
• Snorkel Gear (mask, tube and fins)
• Kayaks and Paddle Boards without any additional cost
• Unlimited purified water, coffee and tea
• Soft drinks (only on board the M/C Alya )
• Long Wetsuits (3mm)

Does not include:

• Local flight to/from Galapagos (handling fee for not issuing with us US$ 60 per person)
• Galapagos National Park Entrance fee ($100 per person)
• Galapagos Transit card ($20 per person)
• Alcoholic drinks
• Tips
• Local Taxes
• Travel Insurance
• Services do not indicated

*Ask the options for solo travelers or triple accommodation supplements for groups.

It depends on the type of disability that the guest has and the extent to which this disability would affect the activities to do. People with serious mobility issues will find that Galapagos has rugged terrain, no friendly and without access ramps at visitor sites, so the wheelchairs could be damaged. Our fleet counts with comfortable and ample social areas and cabins; however, the highlights of Galapagos is obviously the visit to the islands.

No. Based on the Galapagos Port Authority rules, cruises up to 16 guests are not necessarily obligated to have a doctor on board, however all our crew members are trained to assist travelers in any minor issues.

All our vessels have a First Aid Kit.

Each of our yachts has its own Unbranded Website, that you can provide to your potential clients, so they can check all ships information:

M/C Alya: alyaonboard.com
M/C Ecogalaxy: ecogalaxyonboard.com
M/Y Galaxy: galaxyonboard.com
M/Y Bonita: bonitaonboard.com

As we are owners of the ships we require a minimum of 1 guests to depart.
100% Guaranteed Departures.

Yes, it is possible to reserve a cabin to share, but only with people of the same gender.

We accept children from 6 years old, so we provide wetsuits from this age.

The level of our guides is 2.

The jacuzzi in operating normally.

Depending on the itinerary. Sailing time could take from 2 to 8 hours to each place of visit.

Tipping depends, very much, on cultures and customs. Please keep in mind that quality of service should determine the amount of any tip.

On our M/C Galaxy Sirius the suggested gratuity is $30 per day per passenger for the crew and $25 per day per passenger for the two guides.

On our Galaxy Diver 2, the suggested gratuity is 6% of the total cost of your trip.

For the rest of the Galagents fleet, we suggest an average of US $25 per guest per day for the crew which will be divided among them equally, and $15 per guest per day for the guide. They are tipped separately.

For more information, check out our Galagents Fleet Tipping Guide.

The engine rooms are located on the lower deck, near to the social areas or rooms of service like the kitchen; however, you have to consider our vessels are small with capacity for 16 passengers and the bit noisy could be the same for all cabins. The farthest cabins are located on the upper deck, you could choose one of them according to our availability to your clients.

We recommend to bring your own earplugs.

On EcoGalaxy and Galaxy we offer triple cabins including a sofa bed, as it is recommended for children up to 12 years old.
On Bonita we provide 2 triple cabins, including a bunk bed and a single bed.
We do not provide triple cabins on Alya.

If we have single cabins free of charge.

Alya has an additional double-bed cabin without a balcony, that can be offered as single without supplement.

Prices in single or triple and if they are available.

• Single supplement: 50%

Pictures of the cabins.

• M/C Alya: View Images
• M/C Galaxy Sirius: View Images
• M/C EcoGalaxy: View Images
• M/Y Galaxy Diver: View Images
• M/Y Galaxy: View Images
• M/Y Bonita: View Images

Yes, there are a few ATM machines in Puerto Ayora (Santa Cruz Island) and Puerto Baquerizo Moreno (San Cristobal Island)

In broad outline we can consider two seasons. The first station that runs from December to June is known as the wet season, the second season from June to November is known as the dry Season.

Having two extreme climatic seasons, which mark the beginning or the end of reproduction for the vast majority of species, there are months in which the phases can be demonstrated at the same time. There will be a transition between the wet season and the dry season (April to June), and then a transition between the dry season and the wet season (November to January).

Since the climate is nice all year round, there is no 'best' or 'better' time to visit the Galapagos.

We advise visitors to pack casual, comfortable (cotton) garments. Please find below a list of some items:

• Wading shoes/sandals or booties (avoid flip-flops)
• 2 pairs of sneakers. If you have weak ankles, you may also consider ankle-high boots.
• 1 light windjammer/jacket
• 1 good sweater (during the cold season)
• 3 light, large, long-sleeved shirts (sun-proof fabric)
• A good rain poncho (only during the rainy season)
• 4 pair of shorts and one pair of long pants
• 1 umbrella against rain or sun
• A walking-stick for crossing the lava fields.
• One wide brimmed hat
• Water bottle
• Bathing suits
• Sunglasses
• Binoculars
• Sunscreen
• Insect repellent
• A few zip-lock plastic bags
• A water-tight camera-bag
• An extra pair of prescription glasses
• 1 small flashlight
• Some paper tissue
• Extra batteries
• A watertight underwater camera is a good idea
• Antihistamine pills and cream, a soothing gel for burns or rashes, eye- and ear drops, band-aids, light and strong painkillers, anti-acid pills and sea-sickness medication.
• Any personal medication you deem essential (Consult your physician)
• The allowed luggage weight on board is 23kgs + carry-on per person

This list is only a general recommendation but the personalization of the latter should be considered by each individual according to her/his own needs or wishes.

Snorkeling sites

Depending on the itinerary please ask your Account Manager

As in mainland Ecuador the currency is US dollars. The best thing to do while in the islands is to carry cash however, we accept credit cards onboard all our yachts. In the Galapagos Islands there are two local banks with ATM machines and you can get cash only on the days you are in Puerto Ayora or San Cristobal.

Starting August 1, the entry fee will be US$ 200 for foreign visitors, US$ 100 for foreigners from CAN/Mercosur countries, and US$ 30 for Ecuadorian citizens and legal residents in Ecuador. This fee is only payable in cash.

We can pre-arrange the migration cards before taking the flight to Galapagos and the National Park entrance fee to your clients confirming at least 15 days prior to the cruise.

If guests are satisfied with the service and attention, it is customary to gratify (or tip) at the end of the cruise. The Naturalist Guide and crew are tipped separately. Tips are best covered in cash, for all our ships we recommend $25 (crew) and $15 (guide).

The Galapagos Islands are the perfect place to bring your photo equipment no matter if you are a pro or a beginner.

Batteries, waterproof camera bags, and extra memory cards is always a good idea. Waterproof housings will be necessary if you wish to take your camera underwater.

Camera lenses: one 35mm or less, one 80 to 220mm with a doubler or an extra 400mm should do. A tripod is recommended. However, a mono-pod / walking-stick may do.

Regarding drones the Galapagos National Park does not allow the use of this equipment due to their own regulations.

Since there is no regular cell phone signal, if you need to contact your passenger, you can reach your account key manager and we will make sure they receive the message.

In case travelers are in mainland Ecuador and have any questions we will send you a voucher service with contact information of our operations and sales department. If guests fly to Galapagos days before the cruise we will provide you a meeting point in order to meet the guide and the rest of the group to embark to the ship.

Galagents generally uses the services of AVIANCA Airlines to transport travelers. If the clients do not issue the air tickets with us besides paying the handling fee of US $ 60 per person, we will not be responsible for any delay in their flights.

If guests plan to book tickets by themselves, we recommend to buy the same operational or earlier flights in order to not miss the rest of the group.

No worries, if a traveler wants to stay on board there is always a good place to spend moments on their own. They can read a book at the sundeck with a beverage or watch the latest movies, documentaries or e-books on our MYDAS APP.

M/C Alya, M/C EcoGalaxy, M/Y Galaxy and M/Y Bonita are under the category of Naturalist Cruise, this means we are not allowed to perform diving activities, besides the brand new M/Y Galaxy Diver, which is authorized to do full liveaboard cruises.

Travelers are allowed to smoke on the sundeck area only. Neither the cabins, living room or dining room is permitted.

You MUST NOT bring any agricultural or plant materials or any unprocessed food products to the islands. To avoid problems at customs and bag check we suggest only traveling to Galapagos with pre-wrapped snack products such as chocolate bars, etc. Food is plentiful and freshly cooked. Click Here

You MUST NOT bring any agricultural or plant materials or any unprocessed food products to the islands. To avoid problems at customs and bag check we suggest only traveling to Galapagos with pre-wrapped snack products such as chocolate bars, etc. Food is plentiful and freshly cooked. Click Here All our ships offer a selected cuisine menu, we provide a variety of catering including vegetarian and vegan options.

Regarding Kosher options please contact your account manager for detailed information.

In case a guest wants to use our kitchen for any specific situation please let us know in advance so we can coordinate with our crew.

Yes we do. Please contact your account manager within 3 weeks prior to the departure to know the menu.

Yes, every ship offers a variety of local and international drinks, guests can request the menu once they are on board.